Hospitality Resources is a division of International Survey Systems providing specialized services to the hotel industry through Employee Satisfaction Surveys, Leadership Development Programs and Compensation & Benefits Surveys.
Employee Satisfaction Surveys
The firm provides comprehensive support to achieve a successful Employee Survey, including:
Leadership Development Programs
Hospitality Resources provides a wide range of Leadership Development programs. Our programs are custom tailored to the needs of each client.
When people are sent for training, no matter how dynamic the trainer has been, when they return to work there is a tendency for them to go back to doing things the same way they used to.
The reasons are easy to understand:
Our approach to management training is designed to create the greatest possible transfer of skills learned in training classes to the actual job. How are we different?1. Involve management Ė There are a number of ways to build in management ownership into the training and development process. Managers can be involved in developing the program, they can actually take the same class as their people, or they can be given a shorter briefing so they understand what their people will be learning, and what they are responsible for doing between classes.
2. Give trainees multiple chances to practice in class. Trying something once in class is often counter productive. People struggle with it and this makes it even less likely theyíll try it on the job. Three practice opportunities are usually enough, because trainees see improvement each time and gain confidence (none of this stuff is rocket science).3. Trainees are given assignments to complete while on the job and are told they will be reporting on what they did and what they learned at the beginning of the next training session.
Just as important as helping the trainees learn, this approach insures that the organization gets a bigger bang for its training buck.
Some of the leadership programs we offer:
Each course is custom tailored to your organizationís needs and skill level.
Compensation & Benefits Surveys
Hospitality Resources performs annual Compensation & Benefits Surveys for the hotel industry in various regional markets.
These surveys provide information not found available from any other source, including reports such as:
Hospitality Resources Survey Results provide the information needed to intelligently evaluate a hotel's largest expense - compensation. By having accurate, useful data on the compensation structure in a competitive labor market, hotel management professionals can effectively consider industry trends and find opportunities for cost containment, reduction of turnover, improved budget analysis, and more successful recruitment efforts.
In 1999, Hospitality Resources introduced the survey in a new format using electronic media. Participants receive easy-to-complete spreadsheets via e-mail or shipped disk. Results are returned in the preferred medium of each participant. The electronic format allows each participant to manipulate the data for individual purposes such as budgeting and further in-depth analysis.
What is required of each participating property? Each property is required to do only two things:
Hospitality Resources manages all other aspects of the survey. The complete survey cycle, from the date of identification of all participants until reports are returned, usually takes 6-10 weeks.
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